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Influencing Difficult People

Influencing Difficult People

Leaders and managers are often subjected to individuals who are considered challenging. Poor behavior by human beings can slow progress and disengage team members. But these individuals may not even be aware of the impact they are having on the organization. Learn how leaders can understand what, when, and why an employee is experiecing something that is perceived negative. Steps can be applied to neutralize the issues and align the employees to an expected outcome.

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Item Details:

1. "Understanding Emotional Intelligence" Humans have both an intelligence quotient (IQ) and emotional quotiant (EQ),

2."Mental Models" Employees adopt individual beliefs based on the world around them.

3. "Personal Styles" Unique styles determine key motivators,

4. Effective Communication"...

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Contact Us

309 W. Elliot Road, Ste. 113, Tempe, AZ 85284
Phone: 480.752.6276 | Fax: 480.752.7890
E-mail: membersvcs@instituteforsupplymanagement.org

Contact Us

309 W. Elliot Road, Ste. 113,
Tempe, AZ 85284
Phone: 480.752.6276
Fax: 480.752.7890
E-mail: membersvcs@instituteforsupplymanagement.org